João Carvalho
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Zero is not the same as nothing
A client opened an export from our platform and found a column of zeros. The real numbers existed – the system just went to an empty table and wrote down what it…
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The platform isn’t dying. It’s changing who it talks to.
Some people argue the era of the software platform is over, and that we’ll soon do everything inside one large language model. I think that’s half right. The work doesn’t disappear. It…
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ServiceNow Published 64 Pages on People Intelligence. One Line Buried Inside Changes Everything.
ServiceNow just published a 64-page playbook on people intelligence. One buried statistic – only 24% of organisations have formal data cleaning processes – says more than the rest of the document combined.
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One model won’t fit all: what we learned about churn prediction in People Analytics
We built a universal churn model for all our clients. It had a reasonable AUC. Then we ran a backtest and it caught zero actual departures. Here’s what happened next – and…
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The tracking isn’t the problem. The secrecy is.
LinkedIn allegedly scanned over 6,000 browser extensions and fingerprinted devices without disclosing it anywhere in its privacy policy. Meta does something arguably larger in scale and says so openly. That difference is…
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Skills data is not a taxonomy problem. It is a signal problem.
The dominant bet in 2025 is that better AI inference will solve the skills data problem. It won’t. Not because the inference is bad – because the question is probably wrong.
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Your engagement model is not broken. It’s just not yours.
Europe has the lowest employee engagement scores in the world – 13% according to Gallup. But European employees also report lower stress, higher wellbeing, and comparable productivity. Either Europe runs healthy companies…
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What happens when you train people AI on behaviour, not records
Every people analytics model trains on data. The question most implementations skip is which layer. Most HR AI runs on records – structured, auditable, quarterly. But there is a second layer, generated…